Refund policy

We want you to be completely happy with your purchase. If you decide that your item isn’t quite right for you, we’re happy to accept returns in accordance with the policy below. We offer a 14-day return policy. This means you have 14 days from the date you receive your order to request a return. To be eligible for a return, your item must:

Be in the same condition as when you received it

Be unworn and unused

Have all original tags attached

Be returned in its original packaging

How to request a return:
To request a return, you can either submit a request through your customer account or contact us at ttb@tinytreasuresboutique.co.uk

Once your return has been approved, we will provide you with a return shipping label and clear instructions on where and how to send your package.

Refunds
Once we receive your returned item, we will inspect it and notify you whether your refund has been approved. If your refund is approved, it will be automatically issued to your original payment method within 5-10 business days. Please note that your bank or credit card provider may require additional time to process and display the refund in your account.

If you have any questions about our returns or refunds, please don’t hesitate to contact our customer service team.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned such as custom products and personalised items. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.